The short version
- You never share a password with us.
- You add us as a user on your PriceLabs account, and you can remove our access at any time.
- A revenue manager approves every change before it goes live.
- Every change we make is logged with who made it and when, and the reason is shown on your dashboard.
- Your account and your data stay yours. If you leave, nothing needs to be migrated.
- We never sell, share or publish client data.
What access we need
PriceLabs (our default for the managed service). You add us as a user on your PriceLabs account. You can see everything we change and remove our access at any time. If we run a different pricing tool for you, we use individual logins for our team, with two-factor authentication where the tool supports it, and never a shared password.
PMS (optional). Pricing tool access is required; PMS access isn’t. Read access to your PMS helps us reconcile booking revenue for billing and reporting, but a monthly export works too. Where your PMS supports read-only users, we ask for read-only.
Channels (not needed). We don’t need access to your Airbnb, Booking.com or Vrbo accounts. Rates reach them through your PMS.
What we can and can’t do with that access
| We can | We can’t |
|---|---|
| Change rates, minimum stays and pricing rules in PriceLabs within agreed guardrails | See guest payment details |
| Read booking and availability data for pricing and reporting | Message guests or change reservations |
| Read market data for your listings | Change your PMS settings, payouts or owner records |
| Export performance data to your dashboard | Access channels directly |
Guardrails you set
Before we change anything, we agree guardrails with you: minimum prices per listing or group, owner rules, blocked dates and any listings to leave alone. Our software checks every proposed change against those guardrails, and a revenue manager approves it before it goes live.
Your client dashboard
The dashboard shows every price change with its date, the listing, the old and new values, and the reason. If you ever want to know why a price is what it is, the answer is there.
Each person on your team gets an individual login; there are no shared passwords. You can share dashboard views with property owners.
Data sent for an audit
For a free audit, you fill in a short form and then email a 90-day booking export (CSV or Excel, from PriceLabs, your PMS or any pricing tool) to audit@airyield.co. We don’t ask for access to any of your accounts unless you decide to sign up.
- It’s used only to prepare your audit.
- It’s never shared with anyone.
- It’s kept in encrypted storage with access limited to the team preparing your audit.
- It’s deleted within 30 days of the audit if you don’t sign up. You can ask us to delete it sooner, at any time.
- We don’t put client data into public AI tools.
How we store and protect data
- Encryption: data is encrypted in transit (TLS) and kept in encrypted storage.
- Access: access is limited to the team working on your account, uses individual logins with two-factor authentication where the tool supports it, and is removed when someone leaves the team.
- Suppliers: we use a small number of service providers, such as our website analytics provider and our payment processor, under contracts that require them to protect data. Our privacy policy explains how.
- Incidents: if there is a breach, we’ll notify affected clients and regulators as the law requires, including under Australia’s Notifiable Data Breaches scheme and the GDPR where it applies.
We don’t currently hold a formal certification such as SOC 2 or ISO 27001. If your organization needs a security questionnaire completed, ask and we’ll do it.
Granting access, step by step
- You add Airyield as a user on your PriceLabs account.
- You tell us which listings you want managed. We work on those and leave the rest alone.
- We confirm access is working and record your starting settings as a baseline.
- From then on, every change we make appears on your dashboard with its reason.
You can remove that access yourself at any time, without asking us first.
Removing our access
You can remove our access in your PriceLabs account at any time; it takes effect immediately. When you leave, we also remove ourselves, deactivate your dashboard logins after 30 days (so you can export your history first), and delete or return any data we hold, except records we must keep by law, such as invoices.
Privacy
Our privacy policy explains how we handle personal information under the Australian Privacy Act and, where relevant, GDPR and UK GDPR.
Questions
Can you change prices without my approval? Within the guardrails you set, yes, because daily pricing only works if changes can be made quickly. Every change is still approved by one of our revenue managers before it goes live. Outside your guardrails, no. You can tighten the guardrails at any time.
Can I see what you’ve changed? Yes. Every change is on your dashboard with its reason, and your PriceLabs account stays yours to check at any time.
Do you need my Airbnb login? No.
Who do I contact about a security concern? security@airyield.co. We aim to acknowledge reports within one business day.